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Salesforce Certified B2B Solution Architect Certification Exam is a challenging exam that tests a candidate's knowledge of Salesforce's B2B platform and their ability to design and implement solutions for complex B2B scenarios. B2B-Solution-Architect Exam covers a wide range of topics, including B2B data modeling, B2B sales and marketing automation, B2B customer service, and B2B analytics. Candidates must also demonstrate their ability to design and implement integrations with third-party systems.

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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q54-Q59):

NEW QUESTION # 54
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

  • A. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
  • B. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
  • C. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
  • D. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

Answer: D

Explanation:
This answer shows how the chatbot can leverage Knowledge articles to provide relevant and helpful information to customers without requiring them to contact a live agent. This can improve customer satisfaction and reduce service costs.
https://trailhead.salesforce.com/content/learn/modules/service_bots_basics/learn-about-einstein-bots


NEW QUESTION # 55
Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team hasmade the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

  • A. Facilitate a workshop with the executiveleadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
  • B. Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.
  • C. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.
  • D. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

Answer: A

Explanation:
journey mapping is a process that helps understand and improve the customer experience across different touchpoints and channels. Journey mapping can help formulatethe high-level business vision and desired business outcomes by:
* Identifying the customer segments, personas, needs, goals, and pain points
* Mapping out the current state of the customer journey across different stages and channels
* Analyzing the gaps,opportunities, and risks in the current state
* Envisioning the future state of the customer journey that meets or exceeds customer expectations
* Aligning the future state with the business objectives, value proposition, and success metrics
* Prioritizing and planning the initiatives and solutions that will enable the future state
https://trailhead.salesforce.com/credentials/architectoverview


NEW QUESTION # 56
During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC.
The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

  • A. Communicate and train users on new features.
  • B. Give usersa way to raise support tickets for new features they do not understand.
  • C. Fully document all customizations added to the system.
  • D. Give users the ability to opt-out of any new feature they dislike.
  • E. Ensure development, training, and production environments are in place.

Answer: A,C,E

Explanation:
* Option C seems correct because it is important to document all the customizations added to the system, such as code, configuration, integrations, etc., so that they can be easily understood, maintained, and updated by the support team or future developers.
* Option D seems correct because it is essential to communicate and train users on new features that are rolled out to support UC's business needs and goals. This can help usersadopt the new features faster and more effectively, as well as reduce confusion or frustration.
* Option E seems correct because it is advisable to have separate environments for development, training, and production purposes. This can help ensure that new features are developed and tested in a safe and isolated environment before being deployed to the production environment where they can affect real users and data.


NEW QUESTION # 57
Universal Containers serves customers globally across two businesses. Each business has its own org for managing itssales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.
What should a Solution Architect propose?

  • A. Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.
  • B. Use one org as primary and create external objects for the accounts and opportunities of the other one.
    Then, use standard reports.
  • C. Use CRM Analytics in the primary org and then, in thedashboards, use Salesforce Connect to query the data from the other org.
  • D. Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org.
    Then, use standard reports.

Answer: A

Explanation:
CRM Analytics (formerly known as Tableau CRM) allows for the creation of powerful dashboards that can incorporate data from multiple Salesforce orgs. By using CRM Analytics with an external connection and creating a dataflow, data from both orgs can be combined into a unified dashboard, providing the global visibility the CEO is requesting. This aligns with Salesforce's guidance on multi-org reporting using CRM Analytics, which enables cross-org data integration and visualization.


NEW QUESTION # 58
Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders. Customers frequently reorder previous purchases quickly and split the order into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and then waits to receive a quote.
Mask Makers LLC wants to move away from this very manual and time-consuming process. The company wants to provide its customers with a personalized experience that is simplified and streamlined with existing special pricing visible and the option to self-serve- Mask Makers LLC would also like to deliver this within a short timeframe, as business must continue to grow.
Which design approach should a Solution Architect recommend to meet these requirements within the timeframe while adhering to best practices.

  • A. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Set B2B Commerce as the Product and Pricing master.
  • B. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.
  • C. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing.
  • D. Implement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master.

Answer: B

Explanation:
Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ1. This is a fast and easy way of enabling self-service ordering for customers with existing special pricing from CPQ.
Keep CPQ as the Product and Pricing master1. This is a recommended practice to avoid data duplication and inconsistency between CPQ and B2B Commerce.


NEW QUESTION # 59
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